From aeabc24bf24e63227bacc4409d08af18d9b0820e Mon Sep 17 00:00:00 2001
From: Christian Byrne <cbyrne@comfy.org>
Date: Thu, 23 Oct 2025 13:20:48 -0700
Subject: [PATCH] make support URL dynamic based on distribution (#6205)
MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 8bit

## Summary

Add query param to indicate whether support ticket is from cloud or OSS.

┆Issue is synchronized with this [Notion
page](https://www.notion.so/PR-6205-make-support-URL-dynamic-based-on-distribution-2946d73d365081868093c52981021189)
by [Unito](https://www.unito.io)

---------

Co-authored-by: DrJKL <DrJKL@users.noreply.github.com>
Co-authored-by: GitHub Action <action@github.com>
---
 browser_tests/tests/dialog.spec.ts |  8 +++++++-
 src/composables/useCoreCommands.ts |  3 ++-
 src/platform/support/config.ts     | 17 +++++++++++++++++
 3 files changed, 26 insertions(+), 2 deletions(-)
 create mode 100644 src/platform/support/config.ts

diff --git a/browser_tests/tests/dialog.spec.ts b/browser_tests/tests/dialog.spec.ts
index 7459acf58..9ccd4cd67 100644
--- a/browser_tests/tests/dialog.spec.ts
+++ b/browser_tests/tests/dialog.spec.ts
@@ -301,7 +301,9 @@ test.describe('Settings', () => {
 })
 
 test.describe('Support', () => {
-  test('Should open external zendesk link', async ({ comfyPage }) => {
+  test('Should open external zendesk link with OSS tag', async ({
+    comfyPage
+  }) => {
     await comfyPage.setSetting('Comfy.UseNewMenu', 'Top')
     const pagePromise = comfyPage.page.context().waitForEvent('page')
     await comfyPage.menu.topbar.triggerTopbarCommand(['Help', 'Support'])
@@ -309,6 +311,10 @@ test.describe('Support', () => {
 
     await newPage.waitForLoadState('networkidle')
     await expect(newPage).toHaveURL(/.*support\.comfy\.org.*/)
+
+    const url = new URL(newPage.url())
+    expect(url.searchParams.get('tf_42243568391700')).toBe('oss')
+
     await newPage.close()
   })
 })
diff --git a/src/composables/useCoreCommands.ts b/src/composables/useCoreCommands.ts
index ed1bc7fba..65de98fcc 100644
--- a/src/composables/useCoreCommands.ts
+++ b/src/composables/useCoreCommands.ts
@@ -23,6 +23,7 @@ import { useAssetBrowserDialog } from '@/platform/assets/composables/useAssetBro
 import { createModelNodeFromAsset } from '@/platform/assets/utils/createModelNodeFromAsset'
 import { isCloud } from '@/platform/distribution/types'
 import { useSettingStore } from '@/platform/settings/settingStore'
+import { SUPPORT_URL } from '@/platform/support/config'
 import { useTelemetry } from '@/platform/telemetry'
 import { useToastStore } from '@/platform/updates/common/toastStore'
 import { useWorkflowService } from '@/platform/workflow/core/services/workflowService'
@@ -775,7 +776,7 @@ export function useCoreCommands(): ComfyCommand[] {
       label: 'Contact Support',
       versionAdded: '1.17.8',
       function: () => {
-        window.open('https://support.comfy.org/', '_blank')
+        window.open(SUPPORT_URL, '_blank')
       }
     },
     {
diff --git a/src/platform/support/config.ts b/src/platform/support/config.ts
new file mode 100644
index 000000000..77458ed16
--- /dev/null
+++ b/src/platform/support/config.ts
@@ -0,0 +1,17 @@
+import { isCloud } from '@/platform/distribution/types'
+
+/**
+ * Zendesk ticket form field ID for the distribution tag.
+ * This field is used to categorize support requests by their source (cloud vs OSS).
+ */
+const DISTRIBUTION_FIELD_ID = 'tf_42243568391700'
+
+/**
+ * Support URLs for the ComfyUI platform.
+ * The URL varies based on whether the application is running in Cloud or OSS distribution.
+ *
+ * - Cloud: Includes 'ccloud' tag for identifying cloud-based support requests
+ * - OSS: Includes 'oss' tag for identifying open-source support requests
+ */
+const TAG = isCloud ? 'ccloud' : 'oss'
+export const SUPPORT_URL = `https://support.comfy.org/hc/en-us/requests/new?${DISTRIBUTION_FIELD_ID}=${TAG}`