[GH-ISSUE #3051] Windows: built-in updater fails with "AmneziaVPN is active" instead of closing running app automatically #1407

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opened 2026-10-13 20:41:50 +00:00 by bsakaguchi · 0 comments

bsakaguchi commented

2026-10-13 20:41:50 +00:00

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Originally created by @rakleed on GitHub (Aug 25, 2026).
Original GitHub issue: https://github.com/amnezia-vpn/amnezia-client/issues/3051

Describe the bug
On Windows, when updating AmneziaVPN via the built-in updater, clicking "Update" launches the installer, but the installer immediately shows a warning dialog: "AmneziaVPN is active. Close the app and press 'Retry' button to continue installation. Press 'Abort' button to abort the installer and exit." The installer does not close the running AmneziaVPN app itself, and the dialog gives no way to close it from there — the user has to find and close AmneziaVPN manually (e.g. via the system tray or Task Manager) before pressing "Retry".

To Reproduce
Steps to reproduce the behavior:

Launch AmneziaVPN on Windows and leave it running.
Open the app's Settings
Open News & Notification section
Open news with an update (New version released: 5.0.1.5, for example)
Click "Update".
The AmneziaVPN installer (maintenancetool) opens and immediately shows the error: "AmneziaVPN is active. Close the app and press 'Retry' button to continue installation. Press 'Abort' button to abort the installer and exit."
Manually close the running AmneziaVPN app outside of the installer.
Press "Retry" — installation then proceeds normally.Expected behavior
Clicking "Update" should not require a separate manual step to close the app. Either:

the updater should close the running AmneziaVPN process automatically before/while launching the installer, or
the "AmneziaVPN is active" dialog should include a button to close the app directly, instead of only "Retry" / "Abort".

Screenshots

Log files
N/A for this report (installer-level UX issue, not an app crash). Can attach AmneziaVPN.log if needed.

Desktop (please complete the following information):

OS: Windows 25H2
Version: 5.0.0.5

Smartphone (please complete the following information):
N/A

Server (please complete the following information):
N/A

Additional context
N/A

Originally created by @rakleed on GitHub (Aug 25, 2026). Original GitHub issue: https://github.com/amnezia-vpn/amnezia-client/issues/3051 **Describe the bug** On Windows, when updating AmneziaVPN via the built-in updater, clicking "Update" launches the installer, but the installer immediately shows a warning dialog: "AmneziaVPN is active. Close the app and press 'Retry' button to continue installation. Press 'Abort' button to abort the installer and exit." The installer does not close the running AmneziaVPN app itself, and the dialog gives no way to close it from there — the user has to find and close AmneziaVPN manually (e.g. via the system tray or Task Manager) before pressing "Retry". **To Reproduce** Steps to reproduce the behavior: 1. Launch AmneziaVPN on Windows and leave it running. 2. Open the app's Settings 3. Open News & Notification section 4. Open news with an update (New version released: 5.0.1.5, for example) 5. Click "Update". 6. The AmneziaVPN installer (maintenancetool) opens and immediately shows the error: "AmneziaVPN is active. Close the app and press 'Retry' button to continue installation. Press 'Abort' button to abort the installer and exit." 7. Manually close the running AmneziaVPN app outside of the installer. 8. Press "Retry" — installation then proceeds normally.**Expected behavior** Clicking "Update" should not require a separate manual step to close the app. Either: - the updater should close the running AmneziaVPN process automatically before/while launching the installer, or - the "AmneziaVPN is active" dialog should include a button to close the app directly, instead of only "Retry" / "Abort". **Screenshots** <img width="502" height="131" alt="Image" src="https://github.com/user-attachments/assets/dc2974fa-f85c-40f4-9891-152a5e16faa3" /> **Log files** N/A for this report (installer-level UX issue, not an app crash). Can attach AmneziaVPN.log if needed. **Desktop (please complete the following information):** - OS: Windows 25H2 - Version: 5.0.0.5 **Smartphone (please complete the following information):** N/A **Server (please complete the following information):** N/A **Additional context** N/A

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amnezia-vpn/amnezia-client#1407

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