[GH-ISSUE #846] chat.deepseek.com constant timeout errors in Russia (lasting for 12+ hours) #698

New issue

Closed

opened 2026-10-26 21:25:39 +00:00 by bsakaguchi · 2 comments

bsakaguchi commented

2026-10-26 21:25:39 +00:00

Owner

Originally created by @nikitahaker-commits on GitHub (May 24, 2026).
Original GitHub issue: https://github.com/deepseek-ai/DeepSeek-R1/issues/846

Description of the Issue

The main chat interface at chat.deepseek.com is completely inaccessible from Russia without a VPN. This issue has been ongoing continuously for the last 12 hours.

When attempting to open the chat, the page either hangs indefinitely or drops with a connection timeout error. At the same time, the regional subdomain asia.deepseek.com throws an NXDOMAIN (Server not found) error.

Crucially, the chat platform starts working perfectly the exact moment a VPN is turned on. This proves that the backend is functional, but there is a severe routing or block issue specifically affecting connections to the chat interface from Russian networks.

Steps to Reproduce

Try to open https://deepseek.com from any Russian ISP or mobile network without a VPN.
The page loads infinitely and eventually throws a timeout error.
Turn on a VPN (e.g., European servers) and refresh — the chat interface opens instantly.

Expected Behavior

chat.deepseek.com should accept connections and load properly without forcing users to use a VPN.

Additional Context

The issue has been persistent for more than 12 hours straight.
Local network monitors show a massive spike in complaints from users trying to access the chat.
Manual DNS tweaks (like Google DNS)

Originally created by @nikitahaker-commits on GitHub (May 24, 2026). Original GitHub issue: https://github.com/deepseek-ai/DeepSeek-R1/issues/846 ### Description of the Issue The main chat interface at `chat.deepseek.com` is completely inaccessible from Russia without a VPN. This issue has been ongoing continuously for the last 12 hours. When attempting to open the chat, the page either hangs indefinitely or drops with a connection timeout error. At the same time, the regional subdomain `asia.deepseek.com` throws an NXDOMAIN (Server not found) error. Crucially, the chat platform starts working perfectly the exact moment a VPN is turned on. This proves that the backend is functional, but there is a severe routing or block issue specifically affecting connections to the chat interface from Russian networks. ### Steps to Reproduce 1. Try to open `https://deepseek.com` from any Russian ISP or mobile network without a VPN. 2. The page loads infinitely and eventually throws a timeout error. 3. Turn on a VPN (e.g., European servers) and refresh — the chat interface opens instantly. ### Expected Behavior `chat.deepseek.com` should accept connections and load properly without forcing users to use a VPN. ### Additional Context - The issue has been persistent for more than 12 hours straight. - Local network monitors show a massive spike in complaints from users trying to access the chat. - Manual DNS tweaks (like Google DNS)

bsakaguchi

2026-10-26 21:25:39 +00:00

closed this issue
added the
stale

closed-as-stale
labels

bsakaguchi commented

2026-10-26 21:25:40 +00:00

Author

Owner

@github-actions[bot] commented on GitHub (Jun 24, 2026):

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. If you believe this issue is still relevant, please leave a comment to keep it open. Thank you for your contributions!

@github-actions[bot] commented on GitHub (Jun 24, 2026): This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. If you believe this issue is still relevant, please leave a comment to keep it open. Thank you for your contributions!

bsakaguchi commented

2026-10-26 21:25:40 +00:00

Author

Owner

@github-actions[bot] commented on GitHub (Jul 8, 2026):

false

@github-actions[bot] commented on GitHub (Jul 8, 2026): false