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[GH-ISSUE #119] Grey screen when trying to connect to remote instance. #69
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open-webui/desktop#69
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Originally created by @bmc0923 on GitHub (Apr 21, 2026).
Original GitHub issue: https://github.com/open-webui/desktop/issues/119
Just getting grey screen with no feedback on what is going wrong when trying to connect to remote instance.
I have tried connecting to deployed production openwebui older version, and also fully up to date openwebui localhost, both don't work. Am I doing something wrong, or is this a bug.
@Analog4Lyfe commented on GitHub (Apr 22, 2026):
Same here on linux mint latest.
Server is running on docker in unraid.
But if i click on the hambuger menu and click open browser, my browser connects correctly.
@tolukosi commented on GitHub (Apr 22, 2026):
Same issue. This happens without having to install the local version but install connecting to the remote server.
Ubuntu
@Battle-Pheasant commented on GitHub (Apr 22, 2026):
Same issue here.
Running Open WebUI in docker container with caddy certs applied and it runs just fine via browser from anywhere in house and on IOS devices. I can not open the server locally with this new desktop app at all <-- Desktop app says "Could not reach this server".
When I try connecting the Desktop app to the local instance of the docker container insecurely, the desktop app says it sees it but brings nothing up on the next screen.
@savantskie commented on GitHub (Apr 23, 2026):
same issue here, try to connect to my bare metal openwebui instance, desktop app is giving just a blank screen.
Linux, Ubuntu 22.04, destop app installee via .deb, serverinstance runing bare metal by systemctl
@AreYouLoco commented on GitHub (Apr 24, 2026):
Same here. Desktop app from .deb. Subscribing to issue. open-webui from docker running on localhost:8080.
Tried to set-up haproxy service with snake-oil cert to use https:// but same result
@AreYouLoco commented on GitHub (Apr 28, 2026):
I just updated. I do not use Wayland nor Intel/NVIDIA GPU and cannot confirm it's fixed. Same Gray screen
@CorentinWicht commented on GitHub (Apr 29, 2026):
Problem solved on my side (Ubuntu 24.04, flatpak package), thanks !
@AreYouLoco commented on GitHub (Apr 29, 2026):
*-amd64.deb on v0.blabla.15 still broken and gray screen. Switched to flatpak version and flatpak works fine. Even more convenient for updates