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[backport core/1.30] feat: pre-fill user info in Zendesk support link (#6737)

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Backport of #6586 to `core/1.30`

Automatically created by backport workflow.

┆Issue is synchronized with this [Notion
page](https://www.notion.so/PR-6737-backport-core-1-30-feat-pre-fill-user-info-in-Zendesk-support-link-2af6d73d36508194a374d834c37ee32b)
by [Unito](https://www.unito.io)

Co-authored-by: Marwan Ahmed <155799754+marawan206@users.noreply.github.com>
Co-authored-by: Alexander Brown <drjkl@comfy.org>
Co-authored-by: bymyself <cbyrne@comfy.org>
This commit is contained in:
Comfy Org PR Bot
2025-11-19 04:11:14 +09:00
committed by GitHub
parent 30d4b8f600
commit 0184771b31
2 changed files with 43 additions and 11 deletions
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10
src/composables/useCoreCommands.ts
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@@ -1,3 +1,4 @@
import { useCurrentUser } from '@/composables/auth/useCurrentUser'
import { useFirebaseAuthActions } from '@/composables/auth/useFirebaseAuthActions'
import { useSelectedLiteGraphItems } from '@/composables/canvas/useSelectedLiteGraphItems'
import { useModelSelectorDialog } from '@/composables/useModelSelectorDialog'
@@ -23,7 +24,7 @@ import { useAssetBrowserDialog } from '@/platform/assets/composables/useAssetBro
import { createModelNodeFromAsset } from '@/platform/assets/utils/createModelNodeFromAsset'
import { isCloud } from '@/platform/distribution/types'
import { useSettingStore } from '@/platform/settings/settingStore'
import { SUPPORT_URL } from '@/platform/support/config'
import { buildSupportUrl } from '@/platform/support/config'
import { useTelemetry } from '@/platform/telemetry'
import { useToastStore } from '@/platform/updates/common/toastStore'
import { useWorkflowService } from '@/platform/workflow/core/services/workflowService'
@@ -785,7 +786,12 @@ export function useCoreCommands(): ComfyCommand[] {
label: 'Contact Support',
versionAdded: '1.17.8',
function: () => {
window.open(SUPPORT_URL, '_blank')
const { userEmail, resolvedUserInfo } = useCurrentUser()
const supportUrl = buildSupportUrl({
userEmail: userEmail.value,
userId: resolvedUserInfo.value?.id
})
window.open(supportUrl, '_blank')
}
},
{

44
src/platform/support/config.ts
View File

@@ -1,17 +1,43 @@
import { isCloud } from '@/platform/distribution/types'
/**
* Zendesk ticket form field ID for the distribution tag.
* This field is used to categorize support requests by their source (cloud vs OSS).
* Zendesk ticket form field IDs.
*/
const DISTRIBUTION_FIELD_ID = 'tf_42243568391700'
const ZENDESK_FIELDS = {
/** Distribution tag (cloud vs OSS) */
DISTRIBUTION: 'tf_42243568391700',
/** User email (anonymous requester) */
ANONYMOUS_EMAIL: 'tf_anonymous_requester_email',
/** User email (authenticated) */
EMAIL: 'tf_40029135130388',
/** User ID */
USER_ID: 'tf_42515251051412'
} as const
const SUPPORT_BASE_URL = 'https://support.comfy.org/hc/en-us/requests/new'
/**
* Support URLs for the ComfyUI platform.
* The URL varies based on whether the application is running in Cloud or OSS distribution.
* Builds the support URL with optional user information for pre-filling.
* Users without login information will still get a valid support URL without pre-fill.
*
* - Cloud: Includes 'ccloud' tag for identifying cloud-based support requests
* - OSS: Includes 'oss' tag for identifying open-source support requests
* @param params - User information to pre-fill in the support form
* @returns Complete Zendesk support URL with query parameters
*/
const TAG = isCloud ? 'ccloud' : 'oss'
export const SUPPORT_URL = `https://support.comfy.org/hc/en-us/requests/new?${DISTRIBUTION_FIELD_ID}=${TAG}`
export function buildSupportUrl(params?: {
userEmail?: string | null
userId?: string | null
}): string {
const searchParams = new URLSearchParams({
[ZENDESK_FIELDS.DISTRIBUTION]: isCloud ? 'ccloud' : 'oss'
})
if (params?.userEmail) {
searchParams.append(ZENDESK_FIELDS.ANONYMOUS_EMAIL, params.userEmail)
searchParams.append(ZENDESK_FIELDS.EMAIL, params.userEmail)
}
if (params?.userId) {
searchParams.append(ZENDESK_FIELDS.USER_ID, params.userId)
}
return `${SUPPORT_BASE_URL}?${searchParams.toString()}`
}