[GH-ISSUE #1011] Mac OS - Update Amnesia always fail #328

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opened 2026-10-13 20:19:08 +00:00 by bsakaguchi · 0 comments

bsakaguchi commented

2026-10-13 20:19:08 +00:00

Owner

Originally created by @andy-smart on GitHub (Aug 25, 2024).
Original GitHub issue: https://github.com/amnezia-vpn/amnezia-client/issues/1011

Describe the bug
error while trying to update

To Reproduce
Steps to reproduce the behavior:

download AmneziaVPN_4.7.0.0.dmg
Click on 'AmneziaVPN_4.7.0.0.dmg'
Click on AmneziaVPN
in Alert The application is already installed. We need to remove the old installation first. Do you wish to proceed? - Click Ok
See error

Expected behavior
Install or update should be started

Log files

Translated Report (Full Report Below)

Process: maintenancetool [73547]
Path: /Applications/AmneziaVPN.app/maintenancetool.app/Contents/MacOS/maintenancetool
Identifier:
Version: 1.0 (1.0.0)
Code Type: X86-64 (Translated)
Parent Process: AmneziaVPN [73529]
Responsible: AmneziaVPN [73529]
User ID: 502

Date/Time: 2024-08-25 22:31:14.3562 +0300
OS Version: macOS 14.6.1 (23G93)
Report Version: 12
Anonymous UUID: CC6C6944-1E2E-17F5-F4E6-071464B6D0D1

Sleep/Wake UUID: FC396283-063B-415C-AF6F-58B1926C32C1

Time Awake Since Boot: 1300000 seconds
Time Since Wake: 196553 seconds

System Integrity Protection: enabled

Notes:
PC register does not match crashing frame (0x0 vs 0x2015A0A78)

Crashed Thread: 0

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Termination Reason: Namespace DYLD, Code 1 Library missing
Library not loaded: @rpath/QtXml.framework/Versions/A/QtXml
Referenced from: /Applications/AmneziaVPN.app/maintenancetool.app/Contents/MacOS/maintenancetool
Reason: tried: '/Applications/AmneziaVPN.app/maintenancetool.app/Contents/Frameworks/QtXml.framework/Versions/A/QtXml' (no such file), '/Applications/AmneziaVPN.app/maintenancetool.app/Contents/Frameworks/QtXml.framework/Versions/A/QtXml' (no such file)
(terminated at launch; ignore backtrace)

Error Formulating Crash Report:
PC register does not match crashing frame (0x0 vs 0x2015A0A78)

Thread 0 Crashed:
0 Rosetta Runtime Routines 0x2015a0a78 ???
1 dyld 0x20145987a __abort_with_payload + 10
2 dyld 0x2014727f7 abort_with_payload_wrapper_internal + 82
3 dyld 0x201472829 abort_with_payload + 9
4 dyld 0x2013ff2b5 dyld4::halt(char const*, dyld4::StructuredError const*) + 335
5 dyld 0x2013fc4bd dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*) + 4099
6 dyld 0x2013fb2e4 start + 1812

Thread 1:: com.apple.rosetta.exceptionserver
0 runtime 0x7ff7fff7b414 0x7ff7fff77000 + 17428

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000006 rbx: 0x000000000000008c rcx: 0x0000000000000001 rdx: 0x00000003057089d0
rdi: 0x0000002000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x00000003057085d0
r8: 0x00000003057085d0 r9: 0x0000000000000000 r10: 0x000000000000008c r11: 0x00000003057085d0
r12: 0x0000000000000000 r13: 0x00000003057089d0 r14: 0x0000000000000006 r15: 0x000000000000008c
rip: rfl: 0x0000000000000283
tmp0: 0xffffffffffffffff tmp1: 0x00000002015a0a4c tmp2: 0x00000002014727f7

Binary Images:
0x2013f5000 - 0x201485fff dyld () <18f658dd-20f3-324d-b7ac-8a9c60b574b3> /usr/lib/dyld
0x7ff7fff77000 - 0x7ff7fffa6fff runtime () <785a360c-c838-3095-94d4-2cc4faf5d5de> /usr/libexec/rosetta/runtime
0x1092ac000 - 0x1092fffff libRosettaRuntime () <3e6996b2-eddb-3269-b841-bb2b3c546f07> /Library/Apple//libRosettaRuntime
0x10022d000 - 0x100f66fff maintenancetool (1.0) /Applications/AmneziaVPN.app/maintenancetool.app/Contents/MacOS/maintenancetool
0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=17.4M resident=0K(0%) swapped_out_or_unallocated=17.4M(100%)
Writable regions: Total=164.9M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=164.9M(100%)

                            VIRTUAL   REGION

REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Rosetta Arena 4096K 2
Rosetta Generic 836K 206
Rosetta IndirectBranch 32K 1
Rosetta JIT 128.0M 1
Rosetta Return Stack 20K 2
Rosetta Thread Context 20K 2
Stack 8176K 1
Stack Guard 56.0M 1
VM_ALLOCATE 4356K 3
VM_ALLOCATE (reserved) 4K 1 reserved VM address space (unallocated)
__DATA 148K 7
__DATA_CONST 444K 2
__DATA_DIRTY 8K 2
__LINKEDIT 3200K 8
__TEXT 14.3M 4
mapped file 1160K 4
=========== ======= =======
TOTAL 220.3M 247
TOTAL, minus reserved VM space 220.3M 247

Full Report

{"app_name":"maintenancetool","timestamp":"2024-08-25 22:31:14.00 +0300","app_version":"1.0","slice_uuid":"c1fcb16a-8670-3db9-b60b-66afe79a2100","build_version":"1.0.0","platform":1,"bundleID":"","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 14.6.1 (23G93)","roots_installed":0,"name":"maintenancetool","incident_id":"2786FD0B-9911-4233-BAA3-225E639168BD"}
{
"uptime" : 1300000,
"procRole" : "Unspecified",
"version" : 2,
"userID" : 502,
"deployVersion" : 210,
"modelCode" : "Mac14,6",
"coalitionID" : 387540,
"osVersion" : {
"train" : "macOS 14.6.1",
"build" : "23G93",
"releaseType" : "User"
},
"captureTime" : "2024-08-25 22:31:14.3562 +0300",
"codeSigningMonitor" : 1,
"incident" : "2786FD0B-9911-4233-BAA3-225E639168BD",
"pid" : 73547,
"translated" : true,
"cpuType" : "X86-64",
"roots_installed" : 0,
"bug_type" : "309",
"procLaunch" : "2024-08-25 22:31:14.3390 +0300",
"procStartAbsTime" : 31723472425624,
"procExitAbsTime" : 31723472834963,
"procName" : "maintenancetool",
"procPath" : "/Applications/AmneziaVPN.app/maintenancetool.app/Contents/MacOS/maintenancetool",
"bundleInfo" : {"CFBundleShortVersionString":"1.0","CFBundleVersion":"1.0.0","CFBundleIdentifier":""},
"storeInfo" : {"deviceIdentifierForVendor":"D756AA14-6516-5FE5-94C5-1784A806CDA9","thirdParty":true},
"parentProc" : "AmneziaVPN",
"parentPid" : 73529,
"coalitionName" : "com.yourcompany.installerbase",
"crashReporterKey" : "CC6C6944-1E2E-17F5-F4E6-071464B6D0D1",
"responsiblePid" : 73529,
"responsibleProc" : "AmneziaVPN",
"codeSigningID" : "",
"codeSigningTeamID" : "",
"codeSigningValidationCategory" : 0,
"codeSigningTrustLevel" : 4294967295,
"wakeTime" : 196553,
"sleepWakeUUID" : "FC396283-063B-415C-AF6F-58B1926C32C1",
"sip" : "enabled",
"exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGABRT"},
"termination" : {"code":1,"flags":518,"namespace":"DYLD","indicator":"Library missing","details":["(terminated at launch; ignore backtrace)"],"reasons":["Library not loaded: @rpath/QtXml.framework/Versions/A/QtXml","Referenced from: /Applications/AmneziaVPN.app/maintenancetool.app/Contents/MacOS/maintenancetool","Reason: tried: '/Applications/AmneziaVPN.app/maintenancetool.app/Contents/Frameworks/QtXml.framework/Versions/A/QtXml' (no such file), '/Applications/AmneziaVPN.app/maintenancetool.app/Contents/Frameworks/QtXml.framework/Versions/A/QtXml' (no such file)"]},
"extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
"faultingThread" : 0,
"threads" : [{"triggered":true,"id":16284812,"threadState":{"flavor":"x86_THREAD_STATE","rbp":{"value":0},"r12":{"value":0},"rosetta":{"tmp2":{"value":8611375095},"tmp1":{"value":8612612684},"tmp0":{"value":18446744073709551615}},"rbx":{"value":140},"r8":{"value":12976162256},"r15":{"value":140},"r10":{"value":140},"rdx":{"value":12976163280},"rdi":{"value":137438953472},"r9":{"value":0},"r13":{"value":12976163280},"rflags":{"value":643},"rax":{"value":6},"rsp":{"value":12976162256},"r11":{"value":12976162256},"rcx":{"value":1},"r14":{"value":6},"rsi":{"value":0}},"frames":[{"imageOffset":8612612728,"region":"Rosetta Runtime Routines","symbolLocation":10872,"imageIndex":4},{"imageOffset":411770,"symbol":"__abort_with_payload","symbolLocation":10,"imageIndex":0},{"imageOffset":514039,"symbol":"abort_with_payload_wrapper_internal","symbolLocation":82,"imageIndex":0},{"imageOffset":514089,"symbol":"abort_with_payload","symbolLocation":9,"imageIndex":0},{"imageOffset":41653,"symbol":"dyld4::halt(char const*, dyld4::StructuredError const*)","symbolLocation":335,"imageIndex":0},{"imageOffset":29885,"symbol":"dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*)","symbolLocation":4099,"imageIndex":0},{"imageOffset":25316,"symbol":"start","symbolLocation":1812,"imageIndex":0}]},{"id":16284815,"name":"com.apple.rosetta.exceptionserver","threadState":{"flavor":"x86_THREAD_STATE","rbp":{"value":34097745362944},"r12":{"value":0},"rosetta":{"tmp2":{"value":0},"tmp1":{"value":0},"tmp0":{"value":0}},"rbx":{"value":0},"r8":{"value":7939},"r15":{"value":0},"r10":{"value":4449219396},"rdx":{"value":0},"rdi":{"value":0},"r9":{"value":4449219428},"r13":{"value":0},"rflags":{"value":515},"rax":{"value":268451845},"rsp":{"value":0},"r11":{"value":0},"rcx":{"value":17314086914},"r14":{"value":0},"rsi":{"value":2616}},"frames":[{"imageOffset":17428,"imageIndex":1}]}],
"usedImages" : [
{
"source" : "P",
"arch" : "x86_64",
"base" : 8610861056,
"size" : 593920,
"uuid" : "18f658dd-20f3-324d-b7ac-8a9c60b574b3",
"path" : "/usr/lib/dyld",
"name" : "dyld"
},
{
"source" : "P",
"arch" : "arm64",
"base" : 140703128055808,
"size" : 196608,
"uuid" : "785a360c-c838-3095-94d4-2cc4faf5d5de",
"path" : "/usr/libexec/rosetta/runtime",
"name" : "runtime"
},
{
"source" : "P",
"arch" : "arm64",
"base" : 4448763904,
"size" : 344064,
"uuid" : "3e6996b2-eddb-3269-b841-bb2b3c546f07",
"path" : "/Library/Apple/*/libRosettaRuntime",
"name" : "libRosettaRuntime"
},
{
"source" : "P",
"arch" : "x86_64",
"base" : 4297248768,
"CFBundleShortVersionString" : "1.0",
"CFBundleIdentifier" : "",
"size" : 13869056,
"uuid" : "c1fcb16a-8670-3db9-b60b-66afe79a2100",
"path" : "/Applications/AmneziaVPN.app/maintenancetool.app/Contents/MacOS/maintenancetool",
"name" : "maintenancetool",
"CFBundleVersion" : "1.0.0"
},
{
"size" : 0,
"source" : "A",
"base" : 0,
"uuid" : "00000000-0000-0000-0000-000000000000"
}
],
"sharedCache" : {
"base" : 140703535185920,
"size" : 25769803776,
"uuid" : "4fbce036-4b8b-3f24-954d-e2c0e9f9cc90"
},
"vmSummary" : "ReadOnly portion of Libraries: Total=17.4M resident=0K(0%) swapped_out_or_unallocated=17.4M(100%)\nWritable regions: Total=164.9M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=164.9M(100%)\n\n VIRTUAL REGION \nREGION TYPE SIZE COUNT (non-coalesced) \n=========== ======= ======= \nRosetta Arena 4096K 2 \nRosetta Generic 836K 206 \nRosetta IndirectBranch 32K 1 \nRosetta JIT 128.0M 1 \nRosetta Return Stack 20K 2 \nRosetta Thread Context 20K 2 \nStack 8176K 1 \nStack Guard 56.0M 1 \nVM_ALLOCATE 4356K 3 \nVM_ALLOCATE (reserved) 4K 1 reserved VM address space (unallocated)\n__DATA 148K 7 \n__DATA_CONST 444K 2 \n__DATA_DIRTY 8K 2 \n__LINKEDIT 3200K 8 \n__TEXT 14.3M 4 \nmapped file 1160K 4 \n=========== ======= ======= \nTOTAL 220.3M 247 \nTOTAL, minus reserved VM space 220.3M 247 \n",
"legacyInfo" : {
"threadTriggered" : {

}
},
"logWritingSignature" : "83c3189e4d1da2f5e260a84f18a037add5a70783",
"trialInfo" : {
"rollouts" : [
{
"rolloutId" : "64c17a9925d75a7281053d4c",
"factorPackIds" : {
"SIRI_AUDIO_DISABLE_MEDIA_ENTITY_SYNC" : "64d29746ad29a465b3bbeace"
},
"deploymentId" : 240000002
},
{
"rolloutId" : "652eff3d1bce5442b8d753c9",
"factorPackIds" : {

  },
  "deploymentId" : 240000009
}

],
"experiments" : [
{
"treatmentId" : "c47ab4cc-c9c3-4b5d-a87c-e2433ce02597",
"experimentId" : "6639bc6ba73d460582162323",
"deploymentId" : 400000006
},
{
"treatmentId" : "45f4e2a5-551b-4bc2-a2dc-19c244dda8f8",
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}

Screenshots

Desktop (please complete the following information):

OS: Apple
Version Sonoma 14.6.1

Additional context
Add any other context about the problem here.

Originally created by @andy-smart on GitHub (Aug 25, 2024). Original GitHub issue: https://github.com/amnezia-vpn/amnezia-client/issues/1011 **Describe the bug** error while trying to update **To Reproduce** Steps to reproduce the behavior: 1. download AmneziaVPN_4.7.0.0.dmg 2. Click on 'AmneziaVPN_4.7.0.0.dmg' 3. Click on AmneziaVPN 3. in Alert `The application is already installed. We need to remove the old installation first. Do you wish to proceed?` - Click Ok 4. See error **Expected behavior** Install or update should be started **Log files** ------------------------------------- Translated Report (Full Report Below) ------------------------------------- Process: maintenancetool [73547] Path: /Applications/AmneziaVPN.app/maintenancetool.app/Contents/MacOS/maintenancetool Identifier: Version: 1.0 (1.0.0) Code Type: X86-64 (Translated) Parent Process: AmneziaVPN [73529] Responsible: AmneziaVPN [73529] User ID: 502 Date/Time: 2024-08-25 22:31:14.3562 +0300 OS Version: macOS 14.6.1 (23G93) Report Version: 12 Anonymous UUID: CC6C6944-1E2E-17F5-F4E6-071464B6D0D1 Sleep/Wake UUID: FC396283-063B-415C-AF6F-58B1926C32C1 Time Awake Since Boot: 1300000 seconds Time Since Wake: 196553 seconds System Integrity Protection: enabled Notes: PC register does not match crashing frame (0x0 vs 0x2015A0A78) Crashed Thread: 0 Exception Type: EXC_CRASH (SIGABRT) Exception Codes: 0x0000000000000000, 0x0000000000000000 Termination Reason: Namespace DYLD, Code 1 Library missing Library not loaded: @rpath/QtXml.framework/Versions/A/QtXml Referenced from: <C1FCB16A-8670-3DB9-B60B-66AFE79A2100> /Applications/AmneziaVPN.app/maintenancetool.app/Contents/MacOS/maintenancetool Reason: tried: '/Applications/AmneziaVPN.app/maintenancetool.app/Contents/Frameworks/QtXml.framework/Versions/A/QtXml' (no such file), '/Applications/AmneziaVPN.app/maintenancetool.app/Contents/Frameworks/QtXml.framework/Versions/A/QtXml' (no such file) (terminated at launch; ignore backtrace) Error Formulating Crash Report: PC register does not match crashing frame (0x0 vs 0x2015A0A78) Thread 0 Crashed: 0 Rosetta Runtime Routines 0x2015a0a78 ??? 1 dyld 0x20145987a __abort_with_payload + 10 2 dyld 0x2014727f7 abort_with_payload_wrapper_internal + 82 3 dyld 0x201472829 abort_with_payload + 9 4 dyld 0x2013ff2b5 dyld4::halt(char const*, dyld4::StructuredError const*) + 335 5 dyld 0x2013fc4bd dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*) + 4099 6 dyld 0x2013fb2e4 start + 1812 Thread 1:: com.apple.rosetta.exceptionserver 0 runtime 0x7ff7fff7b414 0x7ff7fff77000 + 17428 Thread 0 crashed with X86 Thread State (64-bit): rax: 0x0000000000000006 rbx: 0x000000000000008c rcx: 0x0000000000000001 rdx: 0x00000003057089d0 rdi: 0x0000002000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x00000003057085d0 r8: 0x00000003057085d0 r9: 0x0000000000000000 r10: 0x000000000000008c r11: 0x00000003057085d0 r12: 0x0000000000000000 r13: 0x00000003057089d0 r14: 0x0000000000000006 r15: 0x000000000000008c rip: <unavailable> rfl: 0x0000000000000283 tmp0: 0xffffffffffffffff tmp1: 0x00000002015a0a4c tmp2: 0x00000002014727f7 Binary Images: 0x2013f5000 - 0x201485fff dyld (*) <18f658dd-20f3-324d-b7ac-8a9c60b574b3> /usr/lib/dyld 0x7ff7fff77000 - 0x7ff7fffa6fff runtime (*) <785a360c-c838-3095-94d4-2cc4faf5d5de> /usr/libexec/rosetta/runtime 0x1092ac000 - 0x1092fffff libRosettaRuntime (*) <3e6996b2-eddb-3269-b841-bb2b3c546f07> /Library/Apple/*/libRosettaRuntime 0x10022d000 - 0x100f66fff maintenancetool (1.0) <c1fcb16a-8670-3db9-b60b-66afe79a2100> /Applications/AmneziaVPN.app/maintenancetool.app/Contents/MacOS/maintenancetool 0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ??? External Modification Summary: Calls made by other processes targeting this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by all processes on this machine: task_for_pid: 0 thread_create: 0 thread_set_state: 0 VM Region Summary: ReadOnly portion of Libraries: Total=17.4M resident=0K(0%) swapped_out_or_unallocated=17.4M(100%) Writable regions: Total=164.9M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=164.9M(100%) VIRTUAL REGION REGION TYPE SIZE COUNT (non-coalesced) =========== ======= ======= Rosetta Arena 4096K 2 Rosetta Generic 836K 206 Rosetta IndirectBranch 32K 1 Rosetta JIT 128.0M 1 Rosetta Return Stack 20K 2 Rosetta Thread Context 20K 2 Stack 8176K 1 Stack Guard 56.0M 1 VM_ALLOCATE 4356K 3 VM_ALLOCATE (reserved) 4K 1 reserved VM address space (unallocated) __DATA 148K 7 __DATA_CONST 444K 2 __DATA_DIRTY 8K 2 __LINKEDIT 3200K 8 __TEXT 14.3M 4 mapped file 1160K 4 =========== ======= ======= TOTAL 220.3M 247 TOTAL, minus reserved VM space 220.3M 247 ----------- Full Report ----------- {"app_name":"maintenancetool","timestamp":"2024-08-25 22:31:14.00 +0300","app_version":"1.0","slice_uuid":"c1fcb16a-8670-3db9-b60b-66afe79a2100","build_version":"1.0.0","platform":1,"bundleID":"","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 14.6.1 (23G93)","roots_installed":0,"name":"maintenancetool","incident_id":"2786FD0B-9911-4233-BAA3-225E639168BD"} { "uptime" : 1300000, "procRole" : "Unspecified", "version" : 2, "userID" : 502, "deployVersion" : 210, "modelCode" : "Mac14,6", "coalitionID" : 387540, "osVersion" : { "train" : "macOS 14.6.1", "build" : "23G93", "releaseType" : "User" }, "captureTime" : "2024-08-25 22:31:14.3562 +0300", "codeSigningMonitor" : 1, "incident" : "2786FD0B-9911-4233-BAA3-225E639168BD", "pid" : 73547, "translated" : true, "cpuType" : "X86-64", "roots_installed" : 0, "bug_type" : "309", "procLaunch" : 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bsakaguchi referenced this issue

2026-10-13 20:47:42 +00:00

[PR #328] [MERGED] added close button when drawer shown in the topright corner #1750